# Privacy Policy
Effective Date: April 1, 2026
Northwest Roof Defense (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, https://northwestroofdefense.com/home, and through our services.
## 1. Company Information
Business Name: Northwest Roof Defense
Owner: Kent Jay Diimmel
Phone: +1 360-761-3456
Address: 10724 7th Ave SE, Olympia, WA 98513
## 2. Information We Collect
We may collect the following types of information:
- Name
- Phone number
- Email address
- Property address
- Service request details
- Any information you submit through contact forms, estimate forms, SMS, email, or phone calls
- Website usage data such as browser type, device information, IP address, pages visited, and referring website
## 3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide estimates
- Schedule and deliver services
- Send appointment reminders and service-related updates
- Send promotional or marketing messages where permitted and where you have provided consent
- Improve our website, marketing, and customer experience
- Maintain business records and comply with legal obligations
## 4. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted service providers or subcontractors who help us operate our business, such as website providers, CRM platforms, customer communication tools, payment processors, and administrative support providers, only as necessary to support our operations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
## 5. SMS Communications
By providing your phone number and opting in, you agree to receive text messages from Northwest Roof Defense. These may include:
- Appointment reminders
- Estimate follow-ups
- Service updates
- Customer support messages
- Promotional or marketing messages, where you have given appropriate consent
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected] or +1 360-761-3456.
Consent to receive text messages is not a condition of purchase.
## 6. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve site functionality, analyze traffic, and help us understand how visitors use our website. You may be able to control cookie settings through your browser.
## 7. Data Security
We take reasonable steps to protect the personal information we collect. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
## 8. Data Retention
We retain personal information only as long as reasonably necessary for business, legal, compliance, and operational purposes.
## 9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.
## 10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
## 11. Your Rights
Depending on your state or local laws, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your information. To make a request, contact us using the information below.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
## 13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Northwest Roof Defense
Kent Jay Diimmel
10724 7th Ave SE
Olympia, WA 98513
+1 360-761-3456